Fix connection problems
Most connection problems are one of four things: different networks, a missing permission, WorkPane Host not running, or a VPN that isn't up. Work the list in order; each step says what you should see.
Before you start
Have both devices in front of you. Each step takes about thirty seconds.
1 · Reconnecting? Give it a moment
If a stream drops, WorkPane retries on its own and the last frame stays put; your window comes right back. If the reconnecting banner has been up for more than a minute, keep going.
2 · Same network?
Both devices on the same Wi-Fi. Guest and hotel networks often isolate devices from each other; a personal hotspot is a quick way to test.
3 · Is WorkPane Host running?
Look for the WorkPane mark in the Mac's menu bar: outline means waiting, filled means connected. If it isn't there, launch WorkPane Host; a paired iPad reconnects on its own.
4 · Permissions all green?
Open the Setup Guide from the menu bar. Every step should show a green checkmark; grant anything missing and follow the restart note if one appears.
5 · Restart WorkPane Host
Quit it from the menu bar panel and open it again. The iPad notices and reconnects with its stored pairing.
6 · Away from home?
Automatic discovery is local-network only. Check that your VPN app shows both devices online, then use Connect by Address with the Mac's VPN address. Remote access guide →
If it didn't work
During the beta, send feedback through TestFlight on your iPad, or write to contact@workpane.co; say which step the connection stops at.
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